Car switched off and not starting *Durban*

Claude7 · Post by **Claude7** » Mon Jan 13, 2014 11:55 am

I have a Polo Bluemotion 1.2 TDI for less than 4 months which I purchased brand new. I have had two break downs in this period, one been in Joburg and the other in Durban. The most recent one been in Durban, which occured on 23 December 2013. That resulted in me not having a car for two of three weeks of my holiday which i spent in Durban. In this breakdown my car just switched off in the middle of the road which resulted in me trying to manoeuvre around traffic to get to safety until the tow truck arrived. I complained to VW customer care in Cape Town on my situation and that I needed to be in Joburg for the new year. After numerous calls to customer care and the dealership where my car was been repaired with no success, the new year pasted with me stranded in Durban. The dealership told me for the past two weeks that they can't find the fault. After many complaints to customer care and informing them that I start work on 6 January 2014, they hired a car for me to drive up from Durban to Joburg. Now im in Joburg, still with no car. This is the third week that I don't have my car and the technicans still can't find the fault.

This is my third car in 3 years, previous been a new Audi S3. I will never ever consider buying a VW after all this and will not suggest it to anyone.

Post by **MeanTdi** » Mon Jan 13, 2014 4:33 pm

Try another dealership. Is the car in Durban now?

Sinbad · Post by **Sinbad** » Mon Jan 13, 2014 4:45 pm

Have you dealt with the VWSA customer connect centre?
If you have, escalate here:

Office of the Managing Director
Volkswagen South Africa

Direct telephone: +27 41 994 4890
Email: mdcust@vwsa.co.za
Fax: +27 41 994 5793

Tdi jetta 4 ever · Post by **Tdi jetta 4 ever** » Mon Jan 13, 2014 11:45 pm

This is not acceptable. They will have to give you a replacement or another new car. Contact you bank and inform them about this situation.

Claude7 · Post by **Claude7** » Tue Jan 14, 2014 9:13 am

@MeanTDI, Yes the car is still in Durban. They said it will be repaired there and then sent to Joburg.

@Sinbad, Yes, I am currently in contact with VWSA customer connect centre, was from the very beggining. They was the one that hired a car for me to drive from Durban to Joburg. Thanks for the infomation, will certainly escalate this issue.

@Tdi jetta 4 ever, This is exactly what I've been requesting but VWSA says that I have to go back to the dealership that I purchased the car and when I went there the manager says its VWSA problem. So it's the blaming game now and I'm caught in the middle. Will certainly contact my bank for advice as I am currently paying for somthing I don't have.

Post by **MeanTdi** » Tue Jan 14, 2014 11:15 am

Claude7 wrote:@MeanTDI, Yes the car is still in Durban. They said it will be repaired there and then sent to Joburg..

@ Durban members - any dealership you guys can recommend in Durban area?

LoW n SloW · Post by **LoW n SloW** » Wed Jan 15, 2014 6:50 am

You shouldnt be taking their crap, they should replace your car man

Unobeat · Post by **Unobeat** » Wed Jan 15, 2014 11:03 am

unbelievable, this is just terrible service.
Hope you get sorted soon bud.

Kyle · Post by **Kyle** » Wed Jan 15, 2014 11:20 am

MeanTdi wrote:
Claude7 wrote:@MeanTDI, Yes the car is still in Durban. They said it will be repaired there and then sent to Joburg..
@ Durban members - any dealership you guys can recommend in Durban area?

Bought my car from Barons, also service it there, compared to the other dealerships they are good...

crumbs · Post by **crumbs** » Wed Jan 15, 2014 12:18 pm

If its less than 6 months old, put the CCA on them!

Claude7 · Post by **Claude7** » Wed Jan 15, 2014 1:13 pm

@crumbs, Who are the CCA and what will they be able to do.

Sinbad · Post by **Sinbad** » Wed Jan 15, 2014 1:15 pm

Claude7 wrote:@crumbs, Who are the CCA and what will they be able to do.

CCAs are senior paramedics.
He means the the NCC (National consumer council) who enforce the CPA.

Claude7 · Post by **Claude7** » Fri Jan 24, 2014 12:23 pm

My car is nowhere from been repaired. These incompetent people took a sample of the fuel this week to check for contamination, maybe they tried to blame it on me. Anyways they plan back-fired as the fuel results were perfect. So it’s been like 5 weeks now and they still don’t know what’s the problem. Does anyone know the contact details of a personal high up in VW, be it South Africa or Germany. I am really getting tired of these people.

Post by **MeanTdi** » Fri Jan 24, 2014 12:27 pm

What have you done in terms of reporting this?

Sinbad wrote:Have you dealt with the VWSA customer connect centre?
If you have, escalate here:

Office of the Managing Director
Volkswagen South Africa

Direct telephone: +27 41 994 4890
Email: mdcust@vwsa.co.za
Fax: +27 41 994 5793

Claude7 · Post by **Claude7** » Fri Jan 24, 2014 12:32 pm

I have reported it to VWSA customer care and when I was getting nowhere, I escalated it to the Office of the Managing Director Volkswagen South Africa.

Post by **MeanTdi** » Fri Jan 24, 2014 1:00 pm

Good.

Claude7 · Post by **Claude7** » Fri Jan 24, 2014 1:03 pm

Im still not getting anywhere.

Kyle · Post by **Kyle** » Fri Jan 24, 2014 1:47 pm

Hello peter.

Mitch · Post by **Mitch** » Fri Jan 24, 2014 1:53 pm

What about Wendy Knowler?

Claude7 · Post by **Claude7** » Fri Jan 24, 2014 2:08 pm

I have posted my complaint on Hello Peter but VW is someone that does not respond. Never try Wendy Knowler.

Tdi jetta 4 ever · Post by **Tdi jetta 4 ever** » Fri Jan 24, 2014 5:37 pm

Have you made any phone calls to VW SA ? Perhaps its better if they hear from you in person.

Claude7 · Post by **Claude7** » Mon Jan 27, 2014 8:23 am

I been talking to them telephonically for the past 5 weeks.

BatteryWorldPtaEast · Post by **BatteryWorldPtaEast** » Tue Jan 28, 2014 8:43 am

Contact the bank and ask them to cancel the purchase , then go and buy another 1 from another dealer.

If you are not happy they can cancel it.

Just my 2c.

ruler_70 · Post by **ruler_70** » Tue Jan 28, 2014 8:59 am

Try to contact VW in Germany directly, I can't remember the issue, but I remember someone going over VW SA straight to VW in Germany and getting their issue resolved asap.

Yakuza Racer · Post by **Yakuza Racer** » Tue Jan 28, 2014 9:06 am

BatteryWorldPtaEast wrote:Contact the bank and ask them to cancel the purchase , then go and buy another 1 from another dealer.

If you are not happy they can cancel it.

Just my 2c.

Car switched off and not starting Durban

Car switched off and not starting Durban

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