If you havent bought your car new, perhaps contact them as they didnt have the details of the new owner of my car.
Attached PDF:
29.06.2017
ABS/ESC Control Unit on your vehicle with Identification Number (VIN):WVWZZZxxxxxxxxx
Dear Sir Madam,
Volkswagen Aktiengesellschaft in Germany has established that on vehicles of a limited production period the Anti-Lock Braking System (ABS) / Electronic Stability Control (ESC) control unit becomes thermally overloaded and the earth connection may be interrupted. Please refer to the Customer letter (attached) for details.
Should you have any queries please contact your preferred Volkswagen Dealer or call our Customer Interaction Centre (CIC) on 0860 434 737. When calling the CIC, select option 3 when prompted.
We regret the inconvenience but appreciate your co-operation.
Please contact your preferred Volkswagen approved Dealer as soon as possible to make an appointment. Please print out this mail which includes the VIN number of the affected vehicle and the attached document and bring these along with your Service Schedule when submitting your vehicle.
Yours sincerely,
Volkswagen Group South Africa
Customer Interaction Centre
Dear Sir/Madam
Volkswagen Aktiengesellschaft in Germany has established that on vehicles
of a limited production period the Anti-Lock Braking System (“ABS”) /
Electronic Stability Control (“ESC”) control unit becomes thermally
overloaded and the earth connection may be interrupted. If the earth
connection is interrupted the ABS/ESC control unit fails and cannot help to
stabilise your vehicle, especially in critical driving situations, such as
oversteering, understeering or emergency stops and cannot reduce the risk
of skidding. This may increase the risk of an accident.
For safety reasons it is therefore necessary to carry out a software
modification on your vehicle. The work required will take approximately 30
minutes and will be performed free of charge. In some instances a longer
period may be required. Until the software modification has been carried out,
please keep the vehicle well within its handling limits by adjusting your speed
in advance to suit the visibility, weather, road and traffic conditions.
Please contact your preferred Volkswagen Dealer without delay to make an
appointment. Please bring this letter and your Vehicle Wallet with you when
submitting your vehicle.
Should you have any queries please contact your preferred Dealer or call our
Customer Interaction Centre (“CIC”) on 0860 434 737. When calling the CIC,
select option 3 when prompted.
If you have sold your vehicle or taken it out of service, please complete the
reply card reflected below and submit it to your closest Dealer.
We regret the inconvenience, but appreciate your cooperation.
Yours faithfully
Karen Strydom
Product Support