Amarok 2011/2012 timing belt cover issues

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Amarok 2011/2012 timing belt cover issues

Postby 269st » Tue Feb 16, 2016 11:37 am

Hi... Who has had an engine failure due to the serpentine belt shredding and going through the timing belt cover??? ...


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Re: Amarok 2011/2012 timing belt cover issues

Postby MrMazda » Tue Feb 16, 2016 12:44 pm

Is this not what happened the 1st year Voetspore used Amaroks? A VW technician was flown to mid Africa with a new head, cambelt etc to fix it.

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Re: Amarok 2011/2012 timing belt cover issues

Postby amstel18 » Tue Feb 16, 2016 1:43 pm

AS far as i know there was a campaign for this.

If your vehicle was regularly serviced at VW then they would have fitted the revised timing belt cover. Even out of warranty.

My Amarok has the serpentine belt snap and get into the cambelt. Luckily the cambelt didn't snap. Bakkie got towed to the nearest dealer. They replaced the belts under service plan and replaced the cover under campaign even though it was out of warranty already.

They campaign was released sometime between the time it was last serviced and when it occurred. But it was sometime early in 2014. Vehicle was out of warranty due to mileage not age.
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Re: Amarok 2011/2012 timing belt cover issues

Postby Kavi4GP » Wed Feb 17, 2016 10:01 am

Happens on Transporters too. Had one such failure, VW tried to make us pay R57k but in the end they paid for it as the vehicle had a know problem with belts snapping before the 120000km change. Also didnt help the vehicle went for a 90000km service not long before failure and we requested a check after others had failures.

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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Wed Jul 12, 2017 11:51 am

I have 2011 Amarok 2.0 BiTdi 120kw D\Cab PU Highline vehicle, and am waiting with, baited breath, for the response from VWSA, on whether or not they are going to assist in the repair of my vehicle, that has just shredded a piece of the serpentine ribbed main belt, and cast it into the Cam Belt enclosure, thus throwing the timing out, and bending twelve valves. This is the third time that the belt has broken since I bought the vehicle in 2014. On the VW Club forum, I found a post, on this forum, here below, pointing out that VWSA flew a Technician up to the Voetspore Amarok tour to Egypt in 2014, with a complete head, and repaired the vehicle within a day, and got it running again. Link Below. viewtopic.php?f=42&t=195370
Since then, VWSA have brought out a revised Cam Belt Cover, which is supposed to prevent this kind of disaster in future, Sadly the Customers, Clients owners of the 2011/2012 Amarok range, are oblivious of this information.
In a nutshell, the Amarok owners have to foot the bill, for a VW design Flaw???????
Hoping that VWSA are going to Own their mistake, and really going to Assist in my dilemma.

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Re: Amarok 2011/2012 timing belt cover issues

Postby amstel18 » Wed Jul 12, 2017 12:08 pm

waynec1961 wrote:I have 2011 Amarok 2.0 BiTdi 120kw D\Cab PU Highline vehicle, and am waiting with, baited breath, for the response from VWSA, on whether or not they are going to assist in the repair of my vehicle, that has just shredded a piece of the serpentine ribbed main belt, and cast it into the Cam Belt enclosure, thus throwing the timing out, and bending twelve valves. This is the third time that the belt has broken since I bought the vehicle in 2014. On the VW Club forum, I found a post, on this forum, here below, pointing out that VWSA flew a Technician up to the Voetspore Amarok tour to Egypt in 2014, with a complete head, and repaired the vehicle within a day, and got it running again. Link Below. https://www.vwclub.co.za/forum/viewtopi ... 2&t=195370
Since then, VWSA have brought out a revised Cam Belt Cover, which is supposed to prevent this kind of disaster in future, Sadly the Customers, Clients owners of the 2011/2012 Amarok range, are oblivious of this information.
In a nutshell, the Amarok owners have to foot the bill, for a VW design Flaw???????
Hoping that VWSA are going to Own their mistake, and really going to Assist in my dilemma.

If your vehicle has fsh at vw, then they would have replaced the cambelt cover as it was a service campaign and not a recall.

Mine was done at a service. Broke the serpentine belt and no damage to the cambelt because of the revised cover.



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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Wed Jul 12, 2017 3:44 pm

Yes they do in fact have the full service history, but I don't think they changed the cover, or else, this would not have happened.

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Re: Amarok 2011/2012 timing belt cover issues

Postby amstel18 » Wed Jul 12, 2017 3:53 pm

waynec1961 wrote:Yes they do in fact have the full service history, but I don't think they changed the cover, or else, this would not have happened.


Then fight them on this. They should offer you a goodwill claim.

My service book had two Service campaign stickers. One for the cambelt cover and 1 for the Diff sensor. Maybe the VW dealership slipped up
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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Thu Jul 13, 2017 8:37 am

Still waiting to hear from VWSA, hopefully by today I might get a final answer.

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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Thu Jul 27, 2017 12:49 pm

Finally got a reply from VWSA, you can't believe that they would blow a Customer off like this. They used all kinds of excuses of, (no record of being serviced by VW dealership, non VW genuine parts being used to repair Air-con, the damage could have been avoided by replacing the worn out tensioner, the damage is attributed to the worn out belt tensioner) BUT no mention is made of the design flaw, ie: the revised cam belt cover which was introduced in 2012. This revised cover, caused quite a stir, vehicles in the UK and Australia being recalled for cam belt exchange. QUESTION?????? what is South Africa different from the UK and Australia, when ALL the VW Amaroks come from the same place, MANUFACTURER, GERMANY!!!!!
I simply don't care how GOOD the Amarok is, I have grown to love my Amarok, and enjoyed it, BUT if this is how VWSA look after their customers, I want no part of it. There are other brands out there ie TOYOTA, which are just as good, if not better, drove them for between 25 to 30 years, and thought it good to try the VW brand, only to be sorely disappointment. Bottom line, my serpentine belt had broken twice, prior to this incident, once before the 120 000 km mark, what if that belt had then gone into the cam belt enclosure, and caused the same damage as is currently the case. What would have been said then. Would they then then have replaced the cam belt cover, with the revised cover, OR, made some other lame excuse.
DOWN, VW, DOWN, WASTE OF MONEY INVESTING IN THIS PRODUCT!!!!!!

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Re: Amarok 2011/2012 timing belt cover issues

Postby Kavi4GP » Thu Jul 27, 2017 10:18 pm

waynec1961 wrote:Finally got a reply from VWSA, you can't believe that they would blow a Customer off like this. They used all kinds of excuses of, (no record of being serviced by VW dealership, non VW genuine parts being used to repair Air-con, the damage could have been avoided by replacing the worn out tensioner, the damage is attributed to the worn out belt tensioner) BUT no mention is made of the design flaw, ie: the revised cam belt cover which was introduced in 2012. This revised cover, caused quite a stir, vehicles in the UK and Australia being recalled for cam belt exchange. QUESTION?????? what is South Africa different from the UK and Australia, when ALL the VW Amaroks come from the same place, MANUFACTURER, GERMANY!!!!!
I simply don't care how GOOD the Amarok is, I have grown to love my Amarok, and enjoyed it, BUT if this is how VWSA look after their customers, I want no part of it. There are other brands out there ie TOYOTA, which are just as good, if not better, drove them for between 25 to 30 years, and thought it good to try the VW brand, only to be sorely disappointment. Bottom line, my serpentine belt had broken twice, prior to this incident, once before the 120 000 km mark, what if that belt had then gone into the cam belt enclosure, and caused the same damage as is currently the case. What would have been said then. Would they then then have replaced the cam belt cover, with the revised cover, OR, made some other lame excuse.
DOWN, VW, DOWN, WASTE OF MONEY INVESTING IN THIS PRODUCT!!!!!!
Just step it up to NCC now , long as service history they have to fit the bill , send all replies and emails to them. You tried now VWSA can deal with NCC.

Aircon will not affect cambelt and the service checks where not done at dealers.

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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Fri Jul 28, 2017 9:07 am

Sorry man, call me stupid, but when you say NCC, who are they, and where can I source their contact details.

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Re: Amarok 2011/2012 timing belt cover issues

Postby MrMazda » Sat Jul 29, 2017 9:43 am

National Consumer Council, I would also try the Motor Industry Ombudsman.

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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Sat Jul 29, 2017 10:34 am

THANKS! Have a great one!!!

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Re: Amarok 2011/2012 timing belt cover issues

Postby justin.pringle » Mon Jul 31, 2017 12:58 pm

Hi Wayne,

My Amarok has literally just done the same thing so I guess I will be following your route. Do you have an email or something I can contact you, perhaps two people might make the fight a bit stronger? I am based in Durban, but had all the damage done up in Botswana... pretty bummed!

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Re: Amarok 2011/2012 timing belt cover issues

Postby waynec1961 » Mon Jul 31, 2017 1:19 pm

Check out the VWAmarok.net Forum, I am there as well. I have uploaded the response from VWSA there, and My response to their response in turn. The addresses and contact details will be in those letters. I don't know how to attach documents on this forum, that is why I uploaded it on VWAmarok forum. VWSA Factory Customer Interaction Centre number 041 996 6609 and mail address is [email protected]

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